Customer Testimonials

nice people and great customer service. i liked the video sent to me about my service

Very clean & professional. Someone always has a quick & thorough response to all my questions, providing excellent care & a hospitable environment during my services. Quiet areas, televised areas & a coffee machine are all provided during wait times, even Lyft.

Best service thx to Mallory

Friendly and responsive, even though I made the mistake of buying my Telluride from another dealer.

Madison was super helpful!

Phil did an amazing job! Service was super quick and they always are great at communicating!

Caitlyn did a wonderful job! She replied quickly and kept me updated about the status of my vehicle throughout the repair process

Cailyn quinn did a fantastic job!!!

Jahvon was a great service advisor! Will definitely return for service in the future.


Jahvon Was great today. Really helpful. Nice guy.

Madison Lambe was great help. Tyvm!

At my last maintenance appointment, Kris was very kind and very knowledgeable. I have also worked with Phil the last couple times and he’s been awesome as well. Great customer service!

Excellent Service.. Zack was our sales associate he was patient and very knowledgeable about the Telluride. Love Love the car…The Telluride ♥️ is awesome never thought I would love it the way that I do…Hats off to Zack! If you’re looking for a Kia go see Zack @ Jim Ellis Kia Kennesaw great person to work with!! Thank you Zack!

Advisor was great! Couldn’t be happier. Great seeing a familiar face &will be returning

Leo was great!!!! Very informative and awesome to work with the whole crew thanks for your help!

Everyone in the dealership was welcoming and quick to offer assistance. Sales representative has thorough knowledge of the fleet of cars.

Excellent customer service from ALL we came in contact with. Beginning with Leonardo, to Rich Spaulding, to the head of Finance… all the way to the General Mgr. Micheal Johnson…. WORLD CLASS CUSTOMER SERVICE! We love the Telluride and have already recommended the car and the Dealership to our neighbors. Thank you Jim Ellis Kia !

Jahvon did great!

Jahvon is knowledgeable and very kind. I typically always get him as my advisor and recommend him if you ever come to Kia of Kennesaw.

This was my first time at this location and Kris in the service department was awesome. This is where we will be getting our car serviced going forward.

Jahvon was awesome. Really helpful

Rhon was absolutely amazing aiding with my search for a new Kia. After 3 dealerships, I was almost ready to give up on my finding my dream car. However, Rohn’s expertise and kindness was the missing pieces for my puzzle & I was able to leave the dealership with a new K4! If you need someone to help you find your dream car, go to Rhon, 100%!!

Cailyn did great! Can’t wait to come back!

Had a great experience. Couldn't imagine a more personable and professional staff. My salesman, Rich was great - really got the impression that he was onboard with Kia and the Jim Ellis philosophy - just so kind and positive. Matt, the sales manager was kind, professional, and patient with me in explaining taxes/title. Vernon worked with me on all the paperwork and simply couldn't have been any kinder, more personable, or more professional. I walked away feeling I got a nice deal on a nice car by working with nice people... NICE! 🙂

Cailyn was great! Highly recommend her.

Cailyn did a great job!

Jahvon did a fantastic job with my service! Thank you

Great communication, amazing personality and tried to help me the best he could! Kris is awesome!

Mallory Crabb was my personal advisor while my car was in the shop. She was great from the start, working to get me a loaner car on a weekend and keep me up to date with each step of the process. She made the process seamless and easy!

Chris did an excellent job with my service.

Phil is a great advisor and he always gives excellent service!

Very happy with the service I was given. And I was pleased with everyone that we interacted with.

Speedy service.

Always excellent service. Always excellent service, ready when promised and overall the staff is very friendly.

KIA did a good inspection and scheduled routine service on my Sedona. Will return for future service.

Phil did a great job today, he answered all my questions.

Phil did a fantastic job and was a great adviser!

Cailyn provided excellent customer service. I love this location the service is always great and fast. I'm always in and out. I love how they always provide you updates and status on my car when being serviced.

The team at Jim Ellis Kia of Kennesaw truly exceeded my expectations! From the moment I stepped onto the lot, I was greeted with warmth and professionalism. My sales person was Mackenzie Florence, and wow, her knowledge of the vehicles and her genuine enthusiasm made the entire buying process a breeze. She listened to my needs and found the perfect car for me (keep in mind I’am a very picky person and will ask a million questions) she listened patiently and answered all the questions I had. The dealership itself is immaculate and well-organized. The entire staff was friendly ...

The team at Jim Ellis Kia of Kennesaw truly exceeded my expectations! From the moment I stepped onto the lot, I was greeted with warmth and professionalism. My sales person was Mackenzie Florence, and wow, her knowledge of the vehicles and her genuine enthusiasm made the entire buying process a breeze. She listened to my needs and found the perfect car for me (keep in mind I’am a very picky person and will ask a million questions) she listened patiently and answered all the questions I had. The dealership itself is immaculate and well-organized. The entire staff was friendly ...

great customer service, friendly helpful and i always leave with a cleaner car

What i really appreciate about Jim Ellis Kia of Kennesaw is that they are efficient, respect my time and keep me informed throughout the process. Their facility is clean and I'm able to work while waiting. My service consultant, Mallory Crabb is amazing! She keeps me updated throughout the process, is knowledgeable and professional. I'm happy with my service everytime.

Came to buy a car I’d seen on the internet. Wasn’t interested in financing or add ons. Easy in easy out was my plan. Deal done in a couple hours and on my way home. The way car buying should be.

The dealership for me in quickly for a recall I waited months for. The service rep Phil was courteous and prompt in greeting me and kept me informed of the progress.

I really enjoy going to Jim Ellis Kia in Kennesaw, a young lady handled my car's service, she wasvery professional and came across like she was a manager based on how she handled the interaction. Also, on a side note Jack sold me me Sorrento, i also prefer to work with him!


Jahvon Marguez Sims was great!

Madison was AWESOME!!!

My service advisor, Jahvon Sims, was so friendly and awesome!

Very good dealership with excellent staff. our salesman Jack Stricklin was amazingly good! Went way beyond normal sales skills to help us in a most personal and informative way. Katherine Helms was also most helpful and personable Sales Manager. We love our new Sportage!

Had a great experience buying my Sorento from Christian. The timing aligned perfectly thanks to efforts made on his end. We were looking at a Sorento X Line Prestige in Wolf Grey but weren't ready that day to purchase so we let him know we would be back. Two weeks later we received a call from him while we were out and about that they just put out a preowned (loaner) Sorento that was the exact trim level and color we wanted. We came in and were able to buy the exact car I wanted and with a discount ...

Had a great experience buying my Sorento from Christian. The timing aligned perfectly thanks to efforts made on his end. We were looking at a Sorento X Line Prestige in Wolf Grey but weren't ready that day to purchase so we let him know we would be back. Two weeks later we received a call from him while we were out and about that they just put out a preowned (loaner) Sorento that was the exact trim level and color we wanted. We came in and were able to buy the exact car I wanted and with a discount ...

This dealership has been a pleasure. They are always ready for me at the time of my appointment, and the work is done in a timely manner. The waiting room is comfortable, and I appreciate the coffee. I also love that they wash my car as an added bonus.

Mallory Crabb is absolutely wonderful. She was professional, knowledgeable, and a pleasure to work with. The work itself was professional and I have no issues at all recommending Jim Ellis Kia.

I delt with smart and helpful people in a pleasant building, good work, good ending

Phil was amazing! had a great experience. Looking forward to the next time I need to bring my vehicle in

Mark is always there when I need him Always knowledgeable any question. Ps a great personality

They are truly amazing! They listen to you and try to help you as much as they can.

Fantastic service- I went in looking for something very specific and walked away happy, with a new car, and very satisfied. Great team of people.

Mark it’s the best thing that happened after sliced bread! Everything at this Kia dealership was amazing! Thank you so much!

Rhon Lee the Sales Consultant was great. He was very knowledgeable and accommodating. We had a great experience in purchasing our car and would highly recommend.

Jalen was an amazing and very informative salesman. The manager and accountants that helped me get into a certified preowned car that I absolutely love are wonderful as well. Very honest and upfront, amazing service so far. 10/10 would recommend buying a car from them!

Had stopped to get a part for my Sorento and went by service department and spoke to Mallory Crabb a service advisor. She was able to assist me even though I did not have an appointment to get an alignment for my vehicle the same day. Very helpful and professional. No hassle.

Made me feel very welcomed, I didn’t feel rushed, and felt good about my car.

I came in to just browse and test drive. The folks here were really great and helpful. I decided not to purchase anything but they treated me like I had and were very respectful. Great group! Katherine and Mackenzie were great!

This was second time for the same issue. Service was great & repaired in one day.

Always prompt, welcoming and fast. Complete the work in the time they say they will.

If you want to buy a car from this dealership ASK FOR RHON!!!! He is the most genuine, knowledgeable, and non-stereotypical car salesman you will ever meet. Only wants to work with you the best he can, a very selfless man. I bought my wife a brand new 2025 Kia Sportage fully loaded. I was actually going to buy from another dealership in Florida, I even had them pull my credit after we agreed on the OTD price, but I thought I would see if Jim Ellis Kia could beat it and lucky for me, Rhon answered the phone and took ...

Phil took great care of me. He had my oil change completed within an hour.

Mallory has been the most pleasant communicator i have ever dealt with at a dealership! Absolutely top notch!!

Christian was very helpful, respectful, professional, and guided me through every process. Thank you Chris.

My mother and I recently visited Jim Ellis Kia in search of a vehicle, and we were warmly greeted by Christian. He was incredibly polite, professional, and took the time to answer all of our questions thoroughly. While we haven’t made a purchase yet, his exceptional customer service left a lasting impression. Thanks to his professionalism, we’re confident we’ll be returning when we’re ready to buy, and we’ll gladly recommend him and Jim Ellis Kia to anyone we know who’s in the market for a vehicle!

I’ve used this amazing dealership before and will continue to use the for all my new vehicles!!

Mckenzie was amazing very helpful. Very knowledgeable.. The dealership was very clean. Nice people too

My experience at Jim Ellis Kia was absolutely above my expectations. Zack my salesman to Micheal the General Manger they worked to get me a car that I absolutely love. Bryson in finance went over everything and made me feel very comfortable with my purchase. I highly recommend Jim Ellis Kia if Kennesaw and they have a customer for life. Thank y’all so much.

Everyone at Jim Ellis goes above and beyond to make your experience as great as it can possibly be

Kris and the entire team were great! Friendly, professional, and very quick. I look forward to having my Niro serviced there more in the future.

Incredibly efficient- great service - and I felt very well taken care of. This is a great place to buy a car. I’ve purchased 3 from here.

Great Customer Service from start to finish. Impressed with them getting an Uber to and from home while my car was being serviced. They even had bottle water and coffee at no charge. I even noticed the cleanliness of the garage. The techs were uniformed and neat. Almost, as if we were doing a sitcom scene..😆 Yes, I definitely will tell others of my experience with Jim Ellis Kia. I've been told that I was a great PR person.

Great experience!! Great customer service!!! Highly recommend. I will be back for all of my future service.

Kris was very professional and kind during my visit this morning. Made a difference early in the morning. Thanks Kris!!

Leo did a great job showing us the features of the Kia Sportage and locating a car that was exactly what we were looking for. Many thanks to Leo

I had the incredible fortune of working with Mr. Jack Stricklin as my salesman, and I can confidently say he is the gold standard for car sales! I was calling around frantically because I needed to turn in my lease and was hoping to get into a new car, and that’s when I found Jack—and what a game-changer that was. After a terrible experience with shady sales tactics at another Kia dealership in South Atlanta, Jack immediately turned things around. He worked his magic to get me into a 2025 Sorento lease with a far better deal than I ...

Love that I get a wash and a charge while addressing any service issues. Happy with my Kia EV6


Chris did a phenomenal job with making me feel comfortable with my purchase and was very professional.

Sheldon Carter was an outstanding salesperson at Kia Kennesaw. If we were to consider another car we would want to work with Sheldon.

The service i received was too knocked! The professionalism is without question done with care.

I always have a great customer service experience at this location. I will always choose this dealership.

After my van was totalled by a distracted driver, I was under the gun to find reliable transportation. Bryce and Christian worked after hours to finance and deliver an amazing, preowned Sorento LX. I will recommend Jim Ellis and staff to everyone.

Sheldon was amazing! 5-star service. He was attentive and responsive, listened for what was important to me and even thoughtful enough to check in on me after a medical procedure I told him I was having. He worked with me on the price and went above and beyond to make sure we had everything buttoned up to get the paper work I needed to give to my lender. Then his manager, Katherine, stepped in and nearly cost y’all a sale. After Sheldon had worked with her to get prices approved during negotiations, she remembered that the vehicle we were ...

The service was really quick and the girl that was helping me was really nice and kept me updated the whole time about me car.

We worked with both Chris and Jack, easy to work with gentlemen, helpful, and hardworking.

Caitlyn Quinn was my service advisor. She explained service being done upon arrival for my appt. She delivered reviewed work done in person and asked if I had any questions. Thank you for that excellent communication.

Zack was great with the whole process, excellent customer service! Everyone was great! Very good process.

I was helped by two guys setting up the appt and picking up and both were beyond great.

Kind. Understanding and cooperative people who did their best to take care of our needs.

The service has improved greatly so keep up the good work 2022 Kia EV 6

I always get great service at Jim Ellis of Kennesaw. They are thorough, friendly and conscientious.