Customer Testimonials
Estes is the man! He helped me screw my seat back in place in the matter of minutes.
Got me the new Kia K4. Charli was great at making the sale and Mackenzie did a great job at showing me how to use the car .
Although I didn't purchase a vehicle here, the customer service is top notch. Cannot recommend Jim Ellis Kia enough!
Had a great first experience 2 years ago we can back and bought another car.
Thank you, Zack Benabdesselam for helping us find the perfect car!! He helped us every step of the way and was very attentive to detail. He stayed through the entire buying process and even helped put the temporary tag on for us. Highly suggest Zack at Kia of Kennesaw.
MacKenzie was AMAZING! Cannot thank her enough. Everything was so smooth and she provided the best selling service we’ve had with a new car.
I purchased a van at this dealership, the sales person Zack benabdesselam, his is a great seller, I’m super happy, his is very knowledgeable about all, I definitely recommend this dealership!
The best service! After we went to Honda and got the worse service ever we went to Kia and got a super professional and friendly, honest and amazing service from Armani. Also the finance person was great. Everything was good! Thank you so much again for this wonderful experience. We love our new Kia!
Very friendly staff. Easy to make appointment. Only disappointment was how long it took. I was there for oil change/tire rotation. They also did 2 recalls that were outstanding. I was glad they could also do the recalls but the appointment took 3.5 hours when I thought it would be 2 hours.
Had a great experience. Gabriel Reyes was amazing. Not pushy and gave us space to look and explore all our options. He showed my son several features during the purchase process. This is our second used car we have purchased from Jim Ellis. Love it.
Mark was so helpful and informative. He is a very knowledgeable and thorough service technician, that really helped me with my vehicle, and also took time to answer additional questions that I had about me vehicle. I also really appreciate the professionalism of the technician that inspected my car, as well as the details that he shared with the video walk through on my Kia Sorento. The videos are such a great idea!
A complete relief from the last dealership that I went to. Much much better. Eddie was straight up and easy to work with.
Gabe helped me with my Kia was fantastic—super friendly, welcoming, and knowledgeable. He took the time to answer all of my questions thoroughly and made me feel completely at ease. I truly appreciated his attentiveness and professionalism. While the overall follow-through process could have been better, his personal service was top-notch and definitely deserves recognition!
My service rep, Kris, did a great job. Got me in and out with the problem battery diagnosed and replaced in about an hour. The mechanic even live-streamed me from the shop as he was wrapping up to let me know what he was doing, when he'd be done and also what items on my car they had checked that were fine. Meantime I was enjoying their showroom, free lattes and cafe-style tables where all of us repair customers could plug in and work on our laptops while they worked on our cars. Very cool.
Zack Benabdesselam. made the purchase of my new 2026 KIA Sportage a seamless, low pressure experience. He was personable, knowledgeable and friendly. I traded in my KIA 2025 K5 and the trade in amount was very fair. I loved my K5, but wanted to go back to a larger SUV. Zach listened well and answered all my questions. Jim Ellis has found a great asset in Zack. Thank you Sir! Neil Russo
Mark always takes care of me each every time I’m in getting my services done. You is a definite asset to Kia in Kennesaw since 2022 I always come to Kennesaw instead of Woodstock because of the great customer service.
Service manager was friendly & helpful in scheduling. Work was done efficiently & in a timely manner.
They had the right vehicle at the right price and Eddie was very easy to work with.
Jim Ellis Kia and Eddie Thornton were a joy to work with. They made the process very smooth and they were very attentive to all my needs and wishes.
Great experience. I dread car shopping because it can be stressful and one feels under pressure. Eddie Thornton did a fantastic job of providing informantion that was relevant and helped the decision process without putting any pressure. He went above and beyond coming in early the next Monday to get us going before a trip we had to take. The entire team was amazing and got us in and out in a couple of hours. Super easy process with them. I was even introduced to the service manager for my upcoming oil changes. A seamless process and a great vehicle ... Read More DealerRater - Jul 6, 2025
Eddie Thornton was incredible. He gave all the information needed and went above and beyond in accommodating our timeline due to an upcoming vacation. We got a great deal and the Telluride was just what fit our needs. Eddie didn’t try to push any upsells and rather listened and made recommendations that were relevant. Would 100% recommend him- one of the best!
The dealership was wonderful to work with. This was my first time purchasing a car. I had a great experience and would recommend them to anyone!
Zack was very professional and helped us find a car within our budget. Very transparent and honest. Very happy with my purchase!
Let me tell you about my guy Eddie Thornton over at Kia of Kennesaw. Eddie made my mom’s day by giving us the experience of a lifetime with getting her certified preowned car. My husband and I took my mom to Kia today in hopes of getting her a car. Eddie not only made sure that happened, but did so in the most professional way possible. Also, made it as painless as possible so we were not here all day!! We are so thankful to you Eddie!! And will forever be grateful for helping make this experience for my ... Read More Google - Jul 5, 2025
Kim was really nice. She listened to my comment and had the technical talk to me after the service. Will come back again.
Mark was very detailed and helpful. I left happy knowing everything I needed to know!! 10 out of 10!!
I appreciated the emphasis on customer satisfaction rather than just selling the car. They really looked out for my interest and need first.
Very accommodating and friendly They didn't hassle and were patient in answering all our questions
Great service. Took care of my van. Only negative is I have worked with a different person each of 3 visits. I will return
I had an engine warranty issue with my 2018 KIA Optima and my service rep, Kris M. did great job of getting me through the process. Thanks to the KIA service team!
Dante was fabulous! Easy to talk to and work with. Good experience. I would tecommend ther dealer.
Great customer service with my visit Very informative with what was going on.
Mark was awesome! He was very friendly and professional and is one of the main reasons I keep coming back to Kia! Thank you!
Mark’s customer service is excellent!
Thank you for providing me with a Lyft ride home and back to the dealer. (I don’t have a ride with out my car.) I was concerned, due to my poor service at this dealership last time, I would be with out a car for multiple days; however, this time around was different. This time, my car was serviced quickly and I was able to receive my car before it was promised. I was impressed with the service this time.
Did not do what I originally requested. Then told me what the problem was, and was quoted about $400 to fix. I took care of to a different place and it cost $65 to fix and was not st all what dealer told me. I will never go back there.
Excellent communication and prompt service to fix the issue we had. Easy check-in and check-out
Great service thanks Great service keep me with knowing what's going on with repair Good report and video
Very pleased with the personnel and the service but very unhappy with the “service “ policy I bought. Offers two oil changes but only within one year but the car doesn’t need an oil change until 8000 miles or one year. Our car only had 6200 miles so how was I supposed to have two oil changes during the first year. Very unfair!!
Every one of the service agents was very nice. Money particular was very informative and had great customer service.
Charli was a big help to us and made the process easy. She kept us updated and helped at all times.
Services was phenomenal Jack & “the lady with the hair”, were very professional and willing to help in any way. I’m really glad the first person that was actually going to be my salesman was rude to me because Jack Strickin was amazing & provided great service. I’d do it again if I had too and would definitely refer family & friends to him. It was very little that I needed to ask because he covered EVERYTHING. When he asked if I had a question, I didn’t because he went over every measure.
Great people and Jack was amazing. Highly recommend to anyone. So happy with my new car.
Great service! Told them what we needed to make a deal and it was done! None of this crazy back and forth! Just straight to the right deal and we walked out that evening with a new car! Best car purchase ever!
I had an excellent experience working with Zach at Jim Ellis Kia. He was personable, attentive, and took the time to understand my specific needs for a new vehicle. Thanks to his assistance, I was able to purchase a new Sorento that fit comfortably within my budget. I’m extremely satisfied with both the service provided and the overall experience.
This dealership runs a scam on unassuming customers. I do not recommend Kia/ this dealership.
From the minute we met Charli, she listened and answered all of our questions. She was knowledgeable when informing us of each car and the specifics of both the cars we inquired about. Charli was incredibly patient and eager to see to it that we could make a deal acceptable to both parties. Her warm personality and her vast experience combine to make Charli an outstanding asset to the Jim Ellis team.
My service advisor Kris. He is caring, knowledgeable, and whatever he says I need I do. I totally trust him. I have never had another car service professional like him. Jim Ellis Kia is lucky to have him and he exemplifies what they stand for. Thank you Kris and Jim Ellis.
Kris, in the service dept. is excellent, truly. He is professional, kind & calm. A unicorn in the automobile service business.
Exceptional service center. Have brought multiple cars here for years and always recommend their customer care and service!
We had the best experience at Jim Ellis. Staff was considerate, knowledgeable and found us the perfect car. Zero stress!
Service is always great and I'm always taken care of. Employees are super helpful and friendly.
Kim assisted with my oil change and was great! Very polite and was there to help me anyway she could.
I've been taking my car to get serviced at this dealership since I bought my Kia Niro in 2019. They have treated me very well each time, and I absolutely trust their expertise. I have therefore been long overdue in adding this review, however I finally got off my a$$ to post this review because I worked with Misty through a difficult situation with a flat tire this week and she went above and beyond to help me. I not only highly recommend Jim Ellis Kia of Kennesaw, but if you have the pleasure of working with Misty you will ... Read More Google - Jun 26, 2025
The service here is always great! Kim was a great help and made sure my service went by as smooth as possible!
Zack B. Took great care of us. Nice not pushy. Answered all my questions. Would recommend to family and friends.
I called with an issue about a key fob and it was handled very promptly and I was very happy to have everything come together with no issues
Zach was the perfect person to help us figure out what car was best for us.
Great customer service but horrible horrible job washing vehicle ….. ridiculous… car looks like they added dirt and missed several spots
Mark and the rest of the team were great best service department I’ve been too had my car in and out in less time then expected car was washed and vacuumed way to go Jim Ellis kia
The employees were very courteous and the wait time for an oil/change was reasonable.
This is the best Kia dealership we have been to. We now own a 2023 Sorento and a 2025 Telluride from here. They have no hidden fees or mark ups. The best part is the sales staff and finance staff are not pushy in any way what so ever. Our sales woman was Mackenzie and she could not have done a better job. We called ahead and told her what we were interested in and by the time we got to the dealer she had the Telluride waiting for us to test drive. Every step of the way she answered our questions ... Read More Google - Jun 21, 2025
Good dealership, Gabe was good made things clear and showed us great car options. My favorite thing from him was his honesty, he didn’t lie to us just to make us buy a more expensive car.
Informative, fast, knowledgeable, and friendly service. I will definitely be returning here despite it not being my local Kia.
Easiest purchase we ever made. No nonsense negotiation. Gabe, and the rest of the team were hospitable, Knowledgeable and patient
Kim was new to this location but she was an excellent advisor - she answered all my questions and her customer service skills were great!
This was one of the best experiences I had at a Kia dealership! Hands down, the best!
Every year their has been a recall on my 2014 KIA SOUL. Check engine light comes on when it hits a bump in the road. I thought KIA would at least do a diagnostic test on it free of charge but wouldn't without paying $200. The young lady that checked my car in was very nice and professional. We will never own another KIA. The only thing a KIA is good for it does have good gas mileage. Now my car still won't pass emmission and I am having to put it in the shop because KIA isn't correctly ... Read More DealerRater - Jun 18, 2025
Jack Stricklin was great and easy to work with. He is very personable, knowledgeable, and approachable. I highly recommend him. The others I came in contact with were nice and friendly. I'm glad I chose to do business with Jim Ellis Kia of Kennesaw and Jack Stricklin. I leased a 2025 Seltos EX. I never felt pressured, even after asking them to run different numbers. Jack was patient and helpful, answering many questions. -- Cindie
Eddie made our car buying experience easy and enjoyable! He took time to explain things and we appreciate him immensely!
Staff was very friendly and informative. They got my Kia in and out in a timely manner. I appreciate them helping me get a ride to pick up my car😌
Always great service that is done in the shortest time possible.
Don’t expect the best coming from the service manager, very unprofessional customer service, I hope Jim Ellis group gets better people.
Top notch!!!
Great service, excellent explanation of findings on inspection. The video sent by the mechanic was very helpful for understanding and decision-making. They also kept to their eztimate.
Super responsive. Here from out of town and a dashboard alert came on during the drive back from the hospital. Made an appointment for the next morning and was in, diagnosed and fixed within the hour!! We were shocked at the customer service and their eagerness to get us on the way back to see our son in the hospital!! Thank you to the team effort. We are so appreciative.
Mark was very helpful and friendly when it came to helping my daughter and I with her car. She needed an oil change and in the process they found a leak! Mark was very honest and upfront, and gave us many alternatives on other things she needed for her car. He was not pushy as we have experienced at other dealerships! He also had great conversation as he took me down memory lane about his time in the Military! Great chat! Thank you!
Purchased a car that had a nail on the inside of the tire. Making note that you could not see it from visualizingthe vehicle. Was told it was not something they would take car of since it wasn't noted when I purchased the car. Making note that there as a discrepancy in the tire pressure compared to the other three.
Very customer oriented. Great customer service. I was greeted by staff who were sincerely friendly and displayed an honest interest in me having a good experience.
Dickie and Mark in Service and parts did a fine job helping me with my old kia. After days talking on the phone and coming in, they went out of their way to make my day easier. Would recommend to anyone. Ty kia team
Poor communication, poor management, slow turnaround, and they don't return calls. The manager needs additional training as he is ill-equipped to handle the challenges Top dollar is charged, the delivery and value are awful. I've been going to this location for 7+ years. It used to be excellent. Two of my last 3 visits have been BAD.
Service was great. I was in and out in a relatively short amount of time and Chris explained everything to me as we went through what was being done.
The dealership staff was incredibly friendly and helpful The store was also clean and welcoming. Everyone set seemed to work together!
As far as the service done on my car it was great and the Tech Phil was extremely helpful.
My only issue is with setting up the appointment. The website doesn’t allow it to be set up. I made several calls for over a month and left messages at the service center with no returned phone calls. I called the Sales department to get help and the parts department to get help and still was unable to make an appointment or get questions answered. The automated system doesn’t allow you to pick anything other than drop off and ... Read More DealerRater - Jun 10, 2025
What a fantastic car buying experience! I reached out to Jim Ellis Kia about a used car and Martin was so helpful and friendly over the phone and had me scheduled for an appointment so fast. When we arrived, Dante greeted us immediately and wasted no time getting started. He already had the car ready to go and showed us every feature and took the time to answer questions. Dante was so professional, friendly, and clearly passionate about his job. The sales manager, Larry, introduced himself, making sure we knew we could call on him at any time for assistance; ... Read More Google - Jun 10, 2025
I recently had an unfortuanate event where I punctured both drivers side tires and damaged both wheels on a object on the road. I had to get the vehicle flatbedded to Jim Ellis because of this. I reached out to Jack Stricklin, my awesome sales guy who sold me 2 brand new Kia's in 2024. He and my service represtitive Kris jumped on this immediately when my vehicle arrived. They were in constant contact with me during this whole process and updated me several times a day. Fortunately, I took out the additional Road Hazzard insurance for both tires and wheels. ... Read More DealerRater - Jun 9, 2025
Service was flexible and efficient within the time stated. Service advisor was efficient and courteous.
Zach B. was my salesman and he did an AMAZING JOB. He really took the time to listen to my situation and went above and beyond for me and my children! I cannot say thank you enough to the entire team at Jim Ellis Kia for all their help and appreciation.
The customer service is great that I get from Phil all the time Great service
Ms. Jackson did a great job and was very helpful. Overall, we were pleased with the transaction.
Eddie was great to work with, friendly, knowledgeable and willing to the extra mile to get “the deal” done. He listened to what I was willing to pay and made the deal work.
Fixed a warranty issue for me that another Kia Dealer could not close in a year and I did not even ask for !!!!!
